If you have any questions about our organization the following may help:

• General Questions
• Volunteering Questions

General Questions

I need emergency housing, whom do I call?

Central Family Intake (CFI) at 416-397-5637

Central Family Intake is the clearinghouse for family shelter beds as well as beds for women with children fleeing domestic abuse in Toronto.  

They will know if we have openings at the Red Door and will contact us or another shelter on your behalf.

What kinds of services does the Red Door provide for residents? 

• Crisis counselling
• Legal and immigration assistance
• On-site medical assistance and referrals
• Child care and educational programs (on-site and in local schools)
• Case Management
• Parenting and life skills training
• Assistance in finding and keeping permanent housing
• Support to furnish and move into a new home
• Ongoing help in settling families into their new home and community  

How many people does Red Door serve?

We have 156 beds that allow use to serve hundreds of families each
year. There are three major reasons why families come to the Red Door.

1. One third women and their children who are escaping domestic violence
2. Another third are refugee claimants
3. Another third are experiencing a housing crisis that can be an eviction, escaping unsafe accommodation, and breakdown in family relations.

How do I volunteer?

For information on volunteer opportunities please contact Bev Webb, Volunteer Coordinator at (416) 915-5671, ext 235 or bwebb@reddoorshelter.ca. You may also click here to visit our volunteer section, and complete the online application form. Once your completed application form is received, someone will contact you to discuss current opportunities and scheduale an interview if appropriate. 

What is your charitable tax number?  

The Red Door is a not for profit charitable organization whose
registered charitable number is 11930 3287 RR0001.   

What are your sources of funding?

We are funded through two government agencies: The City of Toronto and the Ministry of Community and Social Services. Community donors cover the full cost of the services offered to our residents. 

All donated money is applied directly to the programs and services of the Shelter.   

Can I get a tax receipt for an in-kind donation?

Sometimes yes and sometimes no, the Red Door adheres strictly to the provisions of the Income Tax Act and regulations. Property of little or only nominal value --e.g. used furniture-- does not qualify as a donation-in-kind. Gifts of services do not qualify. Otherwise an "in kind" tax receipt may be issued specifying the fair market value and describing the property. Please call 416-915-5671, ext 232 for further information. 

Will I get a tax receipt if I make a donation to Red Door? 

Yes, if the donation is financial, $20 or more and in other exceptional circumstances.  Tax receipts are all mailed within 2 weeks of your donation. Call 416-915-5671, ext 232 or email fundraising@reddoorshelter.ca for further information. 

Does the Red Door solicit funds door to door or by telephone?

No, funds are raised through a number of events during the year and we make a request during the Christmas season and in the spring.

How much of my donation goes directly to service?

All donated moneys are applied directly to the programs and services of the Shelter.

How is your organization governed?

A volunteer Board of Directors composed of members drawn from the communities we serve governs the Red Door. The Board establishes the operating policies for the shelter and oversees the agency's financial performance.

Volunteer Related Questions

How do I become a Volunteer at the Red Door? 

1. Complete the online application form or call Bev Webb, Volunteer Coordinator at (416) 915-5671, ext 235 to request one.
2. Submit completed application to bwebb@reddoorshelter.ca or by fax to (416) 915-5698. 
3. Participate in orientation and/or any specialized training required by your volunteer opportunity. 

What are the qualifications/requirements for becoming a volunteer?

All volunteers must sign a Volunteer Agreement, Contract and a Confidentiality Agreement as well as complete a Police Records Check.

We are looking for volunteers who:

1. Enjoy working with a minimum of direction.
2. Can act independently within the guidelines of your assignment.
3. Are serious about their volunteer commitment.
4. Have energy and enthusiasm.
5. Can do at least three hours at a time on a regular basis.
6. Can make a commitment for at least six months, or for the duration of your group's commitment. 

I've received professional training (counsellor, nurse). May I practice that as a volunteer?

Volunteers are not permitted to act as professional counsellors or health care providers.  All volunteers must work within the guidelines of your assignment. 

What happens if I am away or ill?

Notify your placement supervisor as soon as you know you will be absent. 

I have a special skill or hobby that I want to share.  Can I volunteer in this capacity?

There is a possibility that we might be able to use your talents. The interview will be a time to explore your skills, gifts and hobbies as they relate to the needs of Red Door.