Privacy & Security Policy

Privacy and Security Policy

Last Updated: [August, 23, 2024]

Red Door Shelter (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information entrusted to us by our donors, supporters, employees, and other stakeholders (“you” or “your”). We value the trust of those we interact with and recognize that maintaining this trust requires transparency and accountability in how we treat the personal information that you choose to share with us.

Depending on your location, Red Door Shelter may not be under statutory obligations concerning the protection of the information you provide. Nevertheless, our privacy practices are guided by globally accepted privacy principles, as outlined in this Privacy and Security Policy (“Privacy Policy”).

The Terms & Conditions form part of this Privacy Policy.

1. What is Personal Information?

For the purposes of this Privacy Policy, “Personal Information” refers to any information about an identifiable individual. This typically includes information that can be used to identify, contact, or distinguish a specific individual, such as name, birth date, address, and other information related to the individual’s identity, as well as financial information. An individual’s opinions or beliefs, and facts about or related to the individual or their behavior, may also be considered Personal Information. Anonymous or aggregate information that cannot be traced back to you personally, business contact information, and certain publicly available information (such as names, addresses, and telephone numbers listed in directories) are not generally considered Personal Information and may not be treated as such by Red Door Shelter.

2. What Personal Information Do We Collect?

Red Door Shelter may collect Personal Information such as:

Your name, address, and other contact information to verify your identity
Credit card, bank account, or other payment information for donation purposes or online purchases
Information related to the programs or causes you wish to support
Language preferences
Demographic information such as age and gender
Communication preferences for marketing purposes
Donation and engagement history
Details about your engagement experience and behavioral activity

3. How Do We Collect, Use, Store, and Disclose Your Personal Information?

3.1 Collection
We may collect Personal Information directly from you or from third parties authorized to disclose such information to us. By engaging with Red Door Shelter (or our contracted third parties), you consent to our collection, use, and disclosure of Personal Information in accordance with this Privacy Policy. If you do not agree with these terms, please do not provide us with your Personal Information or contact us to opt out.

3.2 Use and Disclosure
We collect, use, and disclose Personal Information for various purposes, including:

Processing donations and transactions
Managing your account and needs
Understanding your engagement and giving preferences
Identifying you in our system
Communicating with you about Red Door Shelter’s programs and initiatives
Providing relevant updates, marketing materials, and fundraising information
Responding to your inquiries
Conducting research and analysis for improving our services

3.3 Technology and Data Collection
We use technologies such as cookies and tracking software to enhance your experience on our Site. Cookies are small files stored on your device that help us recognize you and understand how you use the Site. You can control cookies through your browser settings. We also log information such as IP addresses and browser types for research, analysis, and marketing purposes.

3.4 Sharing Information
We do not rent or sell Personal Information. However, we may share it with:

Red Door Shelter employees and third-party service providers for marketing, research, and support purposes
Service providers involved in completing transactions and providing services
Legal authorities if required by law

Personal Information may be stored and/or processed outside of Canada and thus subject to the legal jurisdictions of those countries.

4. How to Update, Access, Amend, or Correct Your Personal Information

Subject to certain exceptions, you have the right to access and correct your Personal Information held by us. You can request access, correction, or deletion of your Personal Information by contacting Red Door Shelter’s Privacy Officer.

5. How We Protect Your Personal Information

We implement technical, administrative, and physical security measures to protect your Personal Information. This includes password protocols and encryption software for online transactions. Our security practices are reviewed and updated regularly.

6. Sponsor Communications and Social Media

We prioritize the safety and privacy of individuals we support. While we understand the use of social media, we encourage you to:

Understand and manage potential risks
Recognize acceptable behavior and communications
Follow guidelines such as not sharing identifying details or inappropriate content

7. Mailing Lists and Newsletters

Red Door Shelter communicates with donors via postal and electronic mail. You may opt-out of these communications at any time by contacting us.

8. Updates to This Policy

We review and update this Privacy Policy regularly. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Site or services after any modifications indicates acceptance of those changes.